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Eco-Friendly Summer Cooling Mat for Pets

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Product Description

Keep Your Pets Cool and Comfortable

Beat the summer heat with our Eco-Friendly Summer Cooling Mat for pets! Designed with your furry friend’s comfort in mind, this mat features a unique ice silk cooling material that provides a refreshing feeling, perfect for those hot days. The super soft cotton filling and breathable outer layer create a cozy spot for your pets to relax and unwind. Say goodbye to sweaty, restless pets!

Key Features of the Cooling Mat

  • Ice Silk Cooling Material: Enjoy the soothing coolness of ice silk, offering a refreshing surface that keeps your pet comfortable in warm weather.
  • Detachable and Double-Sided: This mat is designed for versatility! The inner cooling mattress can be separated for use in kennels or beds, and it features a cozy back side for added comfort.
  • Environmentally Friendly: Made from 100% natural materials, this mat is safe for both your pets and the planet. You can trust that it’s free from harmful chemicals.
  • Easy to Clean: The mat is machine and hand washable, making it easy to maintain cleanliness and hygiene for your pets.
  • Multi-Purpose Use: Ideal for a variety of settings, this mat can be used on car seats, floors, kennels, and sofas, making it a versatile addition to your pet’s accessories.

Why This Cooling Mat is a Must-Have

The Eco-Friendly Summer Cooling Mat is not just about comfort; it’s about ensuring your pet feels their best during the hottest months of the year. Its breathable design and soft material help prevent overheating, making it the perfect retreat for your pet to relax after a long day of play. Available in sizes small, medium, and large, this mat caters to pets of all shapes and sizes, ensuring that every furry friend has a cool spot to call their own.

Give Your Pets the Gift of Comfort!

Don’t let the heat affect your pets’ well-being. Treat them to the Eco-Friendly Summer Cooling Mat today, and watch them enjoy their summer days with a newfound comfort! With its stylish design and practicality, this mat is the perfect solution for keeping your furry companions cool and happy. Experience the joy of having a refreshed pet and add this must-have accessory to your home!

Shipping & Delivery

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 5-20 Business days
Canada, Europe 5-20 Business days
Australia, New Zealand 5-20 Business days
Central & South America 5-25 Business days
Asia 5-20 Business days
Africa 5-25 Business days
*This doesn’t include our 1-3 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of sylvana.store (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of sylvana.store.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Refunds & Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of sylvana.store (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://sylvana.store

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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